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Free shipping on orders over $300

Contact & FAQ

Get in touch, or find answers to the questions we hear most.

Talk to a human

We read every message. Expect a reply within one business day.

Direct details

Email
[email protected]

Phone

Mon–Fri, 9:00–17:00 WET

Address

Shipping. We ship worldwide from Porto via tracked carriers. Free shipping on orders over $75. Orders placed before 2pm WET ship the same day; after 2pm, next business day. Tracking numbers are sent by email.
Returns. 30-day returns on unused items. We'll send a prepaid label for EU returns; international returns are at the buyer's cost. Refunds issued to the original payment method within 3 business days of receipt.

Frequently asked questions

Most of what you'd want to know, in one place.

Orders placed before 2pm WET ship same day. Portugal & Spain: 2–4 working days. Rest of EU: 4–7 working days. US & UK: 5–10 working days. Rest of world: 10–14 working days. You'll get a tracking number by email.

Yes — we ship to 40+ countries. Duties and local taxes for non-EU destinations are collected by the carrier on delivery; we can't prepay them from here.

You have 30 days from delivery to return an unused item for a full refund. We cover return shipping within the EU; elsewhere, the buyer covers return postage. Email us and we'll send a prepaid label where eligible.

Each product page has a "care" tab with material-specific instructions. Generally: wood oils, wool gentle-cycle, stoneware is dishwasher-safe, and our canvas is pre-washed so there's no shrinkage.

Yes — for the first 10 years after purchase, repairs are free for manufacturing issues. Accidental damage we fix at cost. Email [email protected] with photos and your order number.

In a small way — a handful of independent home stores stock our range. If you run a shop and think our work fits, write to [email protected] with a few details and we'll get back to you.

Payments are processed by our PCI-compliant payment partner; card details never touch our servers. We accept Visa, Mastercard, Amex, Apple Pay, and Google Pay.